FAQs

For frequently asked questions about individual Donating Partners' programs, please see the listing at the bottom of this page.

General

1.1 Which products are available through the TechSoup Canada Product Donations Program?

The TechSoup Canada Product Donations offers donated technology products to eligible organizations. Please see Browse Products for further information.

1.2 Why do you charge administrative fees?

The TechSoup Canada Product Donations Program will be charging an administrative fee for each request processed. The fee is to cover the cost of administering the donation program.

Whilst administrative fees vary, charities and nonprofits will still make savings of between 92-96% on typical retail prices.

Fees ensure that the TechSoup Canada Product Donations Program can continue to offer donated products as efficiently as possible, at the lowest possible cost.

1.3 How do I contact you?

Please see Contact Us.

^ back to top

Eligibility

2.1 Does my organization qualify for the TechSoup Canada Product Donations Program?

The TechSoup Canada Product Donations Program is available to Canadian organizations with nonprofit or charity status as granted by the Canadian Revenue Agency or the Canadian Federal or Provincial government. For more information see Eligibility Criteria.

^ back to top

Registration

3.1 I would like to order products. How do I get started?

Please see Getting Started for further information.

3.2 If someone else has already registered my organization with the TechSoup Canada Product Donations Program, can I use this account to order products?

Yes. You will need to use your organization’s username and password to log in.

3.3 How can I find out my organization’s username and password?

If you do not know your organization's password, click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at customerservice@techsoupcanada.ca.

^ back to top

Placing an Order

4.1 How do I place an order?

Please see Placing an Order for further information.

4.2 How many products can I order?

Our Donor Partners maintain requirements for the number of products an organization can order. For more information, please see refer to the eligibility guidelines.

4.3 How often can my organization order products?

Our Donor Partners maintain requirements for the number of orders an organization can place. For more information, please see refer to the eligibility guidelines.

4.4 My organization has multiple branches. Can each branch place orders individually?

Yes, provided each branch has been awarded it's own exclusive nonprofit or charity status. If this is the case:

Complete the on-line form.
Once your branch has been registered, and your nonprofit or charity status have confirmed it meets the required Eligibility Criteria, you will be able to place an order by logging in to the online shop using your branch’s username and password.
If your branch has already been registered, login from the home page.
If your branch has already been registered, but you do not know your username and password, click on Request New Password on the home page and enter your organization’s registered email address. Your organization’s username and password will be emailed to your organization’s registered email address. If you do not know any of these details, then contact us at customerservice@techsoupcanada.ca.

4.5 How can I pay for my order?

Payments can be made by credit card through the online shop.

^ back to top

Delivery Address

5.1 Can the delivery address be different from my organization’s registered address?

It is a requirement of the TechSoup Canada Product Donations Program that goods are delivered to the Delivery Address of your organization.

Please note: Certain Donor Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organization. Please see Delivery Address for further information.

^ back to top

Order Status

6.1 When can I expect to receive my order?

Products from our Donor Partners are subject to special processing. For the estimated fulfillment time by partner, please click here

Please note: Hardware orders may be delivered in more than one shipment.

6.2 What should I do if I have a question about the status of my order?

Please e-mail your question to us at customerservice@techsoupcanada.ca with 'Order Status Enquiry' as the subject line, and include the following information in the text of your email:

Organization Name
Registered Charity Number/Nonprofit Incorporation Number
Order Confirmation Number

6.3 What should I do if I want to cancel my order?

Please e-mail us at customerservice@techsoupcanada.ca with 'Order Cancellation Request' as the subject line, and include the following information in the text of your email:

Organization Name
Registered Charity Number/Nonprofit Incorporation Number
Order Confirmation Number
Reason for Cancellation

^ back to top

Refunds & Returns

7.1 What should I do if I want to return my order?

Please e-mail us at customerservice@techsoupcanada.ca with 'Order Return Request' as the subject line, and include the following information in the text of your email:

Organization Name
Registered Charity Number/Nonprofit Incorporation Number
Order Confirmation Number
Reason for Return

7.2 In what form will refunds be issued?

Refunds will be issued by crediting the credit card on which payment for the order was made.

^ back to top

Account Access

8.1 What do I do if I forget my organization’s username or password?

Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at customerservice@techsoupcanada.ca.

8.2 My organization has been registered by someone else. How can I find out my organization’s username and password?

Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address. A new password will be emailed to you. If you do not know any of these details, then contact us at customerservice@techsoupcanada.ca.

8.3 What do I do if my organization’s details have changed since it was registered on the TechSoup Canada Product Donations Program?

Please e-mail us at customerservice@techsoupcanada.ca with 'Change Details' as the subject line, and include the following information in the text of your e-mail:

Organization Name
Registered Charity Number/Nonprofit Incorporation Number
The new details

^ back to top

FAQs

General

Eligibility

Registration

Placing an Order

Delivery Address

Order Status

Refunds & Returns

Account Access

General

Eligibility

Registration

Placing an Order

Delivery Address

Order Status

Refunds & Returns

Account Access

Register Organization

Get Products

Microsoft Resource Centre

Product Spotlight

Case Study