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SAP Donations Program FAQs

General
Eligibility
Ordering
Processing

Support

License Renewals

Refunds & Returns

More about SAP

For answers to general questions about the TechSoup Canada Program, including registration and placing an order, please see TechSoup Canada FAQs.

 

General

What is the SAP Donation Program?

SAP is pleased to offer qualified charities and libraries in Canada business intelligence software and services that help any size organization improve decision-making and enterprise performance.

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Eligibility

How can I find out if my organization is eligible?
Please see SAP Program - Eligibility Criteria for further information.

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Ordering

How many products can I request?
During one year (1st July - 30th June) an organisation may request up to to four SAP software products. For information on placing an order, please see Placing an Order FAQs.

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organization email address stating the license key and instructions for you to download the setup file for your product.

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Support

What should I do if I require support?

Support is not available for this program.

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License Renewals

What should I do if I need to renew my licenses?

You can either request a new donation in the next fiscal year (1st July
- 30th June) or you can contact a supplier of discounted software.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

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More about SAP

How do I learn more about SAP?

Please visit the SAP donor profile and their web site at http://www.sap.com/canada/index.epx.

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