General
Eligibility
Ordering
Processing
Support
License Renewals
Refunds & Returns
More about Adobe
For answers to general questions about the TechSoup Canada Program, including
registration and placing an order, please see TechSoup Canada FAQs.
General
What is the Adobe Donations Program?
Adobe revolutionizes how the world engages with ideas and information.
The company's award-winning technologies and software have redefined
business, entertainment, and personal communications by setting new
standards for producing and delivering content that engages people
anywhere at anytime. For more than 20 years, Adobe has been not only a
technological innovator, but also a respected employer and steadfast
community partner. Adobe supports strategic programmes and partnerships
that help make communities better, stronger, and more vibrant places to
live, work, and do business by providing cash grants and in-kind
contributions, including donated software, volunteer support, and
software training for nonprofit organizations.
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Eligibility
How can I find out if my organization is eligible?
Please see Adobe Program - Eligibility Criteria for further information.
Ordering
How many products can I request?
Eligible organizations may request up to a total of four individual
applications or one suite application per fiscal year (1st July to 30th
June). For information on placing an order, please see Placing an Order FAQs.
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Processing
How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time for license requests is up to 14 days.
Support
What should I do if I require support?
Support is not available for this program.
License Renewals
What should I do if I need to renew my licences?
Your renewal is not required. The licenses are yours to use in perpetuity.
Refunds & Returns
What should I do if I want to return my order?
Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.
More about Adobe
How do I learn more about Adobe?
Please visit the Adobe donor profile and their web site at http://www.adobe.com/.
