Cisco Worldwide Donations Program FAQs

For answers to general questions about the TechSoup Canada Program, including registration and placing an order, please see TechSoup Canada FAQs.

General

What is the Cisco Worldwide Donations Program?

The Cisco Worldwide Donations Program brings Cisco’s best-in-class networking products and technology to qualifying non-profit organizations. It is Cisco’s goal to empower communities through improved networking solutions and adoption of Internet Technology solutions. Cisco believes that technology enables non-profits to improve their productivity, while also extending their reach and service delivery.

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Eligibility

How can I find out if my organization is eligible?

Please see Cisco Worldwide Program Eligibility Criteria for further information.

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Ordering

How many Cisco products can I order?

During one fiscal year (July 1 – June 30), an organization may request Cisco products in one order only; the combined administrative fees for all ordered items may not exceed $2,000 (USD.) For information on placing an order, please see our main Placing an Order FAQs.

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Processing

What happens after I place my order?

All Cisco orders are subject to approval and may take up to eight weeks for complete fulfilment. Occasionally, supply issues may result in longer lead times. Check the Cisco Donor Partner page for any statements about potential fulfillment delays.

Items within a request might be delivered in more than one shipment. Due to the nature of the network design, product availability, and fiscal year schedules, all product donations are subject to change or delay without notice. Cisco reserves the right to substitute functionally equivalent products for any request.

Shipping details and SMARTnet contract information provided by Cisco are available on the Order Status page.

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Support

What sort of technical support will my organization receive?

Cisco products include five years of Cisco SMARTnet service and support. After that coverage expires, donation recipients are strongly encouraged to renew their SMARTnet service and support agreement annually (at their own expense) for as long as they own the equipment or until that equipment is declared end-of-life (EOL) and no longer supported by Cisco.

Cisco SMARTnet support is free of charge and includes access to the Cisco Technical Assistance Center (TAC) 24 hours a day, 7 days a week.

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Refunds & Returns

What should I do if I want to return my order?

Please e-mail us at customerservice@techsoupcanada.ca with 'CISCO RETURN REQUEST' as the subject line, and include the following information in the text of your email:

• Organization Name
• Registered Charity Number
• Order Number
• Reason for Return
• A list of products you plan to return

Our Cisco Programme representative will review your request and get in touch with you to make arrangements for the return.

Please note: To receive a refund on products ordered through the Cisco Donation Programme, items should be returned within 60 days of delivery.

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Additional Information

How can I find out more about Cisco?

For further information about Cisco’s Community and Philanthropy programs, please see Cisco Public Benefit Investment.

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