General
Eligibility
Ordering
Processing
Support
License Renewals
Refunds & Returns
More about CitySoft Software
For answers to general questions about the TechSoup Canada Program, including registration and placing an order, please see TechSoup Canada FAQs.
General
What is the CitySoft Program?
CitySoft is a software company serving the social sector — nonprofits,
associations, and government clients. CitySoft provides Community
Enterprise, an open-source, Web-based enterprise software platform that
provides content management (CMS), constituent-relationship management
(CRM), and more than 20 other modules.
CitySoft's donation program is meant to reach small charitable
organizations that could not otherwise afford the product. It is
primarily focused on religious and educational organizations that have budgets of $500,000 or less. <need feedback on this amount>
^ back to top
Eligibility
How can I find out if my organization is eligible?
Please see CitySoft Program - Eligibility Criteria for further information.
Ordering
How many products can I request?
Up to one donation request may be fulfilled within a fiscal year (1st
July -- 30th June). For information on placing an order, please see Placing an Order FAQs.
^ back to top
Processing
How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organization email address containing download instructions.
Support
What should I do if I require support?
CitySoft provides product documentation to CE users and also user forums for asking and answering questions. Live support is not available from CitySoft. .
License Renewals
What should I do if I need to renew my licenses?
<Waiting for feedback.>
Refunds & Returns
What should I do if I want to return my order?
Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.
More about CitySoft
How do I learn more about CitySoft?
Please visit the CitySoft donor profile and their web site at http://www.citysoft.com/
