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Intuit Canada Donations Program FAQs

General
Eligibility
Ordering
Processing
Support
License Renewals
Refunds & Returns
More about Intuit

For answers to general questions about the TechSoup Canada Program, including registration and placing an order, please see TechSoup Canada FAQs.


General

What is the Intuit Donation Program?

Intuit Inc. is a leading provider of business and financial management solutions for small businesses, consumers, and accounting professionals. Its flagship products — Quicken, QuickBooks, and TurboTax — stand as testament to Intuit's commitment to revolutionize the way people manage their small businesses and personal finances. Intuit remains focused on creating new and easier ways for consumers and businesses to tackle life's financial chores, giving them more time to live their lives and run their businesses. More information can be found at www.intuit.com.

Intuit encourages nonprofits to offer training to support economic empowerment to disadvantaged individuals and cultivate an entrepreneurial spirit among small businesses. Intuit's product donation program also enables smaller nonprofits to do more with their resources. A core value at Intuit is the belief that success comes with the responsibility to give back to the community.

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Eligibility

How can I find out if my organization is eligible?

Please see Intuit Program - Eligibility Criteria for further information.

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Ordering

How many products can I request?

Eligible organizations may request three financial management products per fiscal year (July 1 – June 30).

For information on placing an order, please see Placing an Order FAQs.

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time for license requests is up to 14 business days.

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Support

What should I do if I require support?

Free telephone customer support is not provided for this donated product, but help is available in many forms. For example, the Follow-Me Help window displays help related to what is currently being done, and the Learning Centre has tutorials on common tasks. Additional support and FAQs are available on the Intuit Support Centre's QuickBooks page.

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License Renewals

What should I do if I need to renew my licenses?

Your renewal is not required. The licenses are yours to use in perpetuity.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received. .

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More about Intuit

How do I learn more about Intuit?

Please visit the Intuit donor profile and their web site at http://www.intuit.ca/.

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