General
Eligibility
Ordering
Processing
Support
License Renewals
Refunds & Returns
More about Telosa

For answers to general questions about the TechSoup Canada program, including registration and placing an order, please see TechSoup Canada FAQs.

General

What is the Telosa Program?

For over 20 years, Telosa Software has been helping nonprofits spend more time building donor relationships and maximizing their fundraising efforts. We are passionate about delivering affordable, easy-to-use fundraising software and information management solutions that empower nonprofits to focus on and achieve their respective missions and fundraising goals.

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Eligibility

How can I find out if my organization is eligible?

Please see Telosa Program - Eligibility Criteria for further information.

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Ordering

How many products can I request?

Each qualifying organization may request a single donation within a fiscal year (1st July – 30th June). For information on placing an order, please see Placing an Order FAQs.

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 21 days. A CD-ROM will be sent from our fulfillment center to the registered organization's shipping address.

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Support

What should I do if I require support?

Telosa does not provide free technical support for its discounted product but will provide technical support packages at a special price for TechSoup Canada customers.

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License Renewals

What should I do if I need to renew my licenses?

Your renewal is not required. The licenses are yours to use in perpetuity.

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Refunds & Returns

What should I do if I want to return my order?

If the product has not been opened, in most cases we can make an exchange or can refund the administrative fee.

Please e-mail us at customerservice@techsoupcanada.ca with “Order Return Request” as the subject line, and include the following information in the text of your e-mail:

* Organization Name
* Registered Charity Number
* Order Confirmation Number
* Reason for return.

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More about Telosa

How do I learn more about Telosa?

Please visit the Telosa donor profile and their web site at http://www.telosa.com.

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