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For those who have requested a Microsoft Office donation recently, here are some tips to help you get started with your product and links to support from Microsoft. On this page you will also find links to resources on TechSoup and elsewhere.
Donation Email
When you request your donation from TechSoup Canada, and after your eligibility has been verified and your administrative fee has been received, you will receive an email at your organization email address from TechSoup Canada with the following information:
Sender and email: Microsoft Fulfillment at TechSoup Canada [customerservice@techsoupcanada.ca}
Subject: Microsoft Volume License Agreement and Activation for Donation
If you can't find the message, search your email for the sender and subject above, including your junk or spam folder. If you still can't find the message, contact Client Services for further assistance.
Receiving Office for Mac 2011
For Office for Mac 2011, the license key for this product is embedded in the DVD-ROM. When you receive the disc, you can use it to install the product on as many computers as the quantity for which you have requested donations. This quantity is specified in your donation email.
Receiving Office 2010
If you requested Office 2010, you were given the option to download the software or receive it on disc. If you chose to download your product, it must be downloaded from Microsoft's Volume Licensing Service Center. For instructions on how to use this service, read our Guide to Microsoft Volume Licensing Installation and Activation Methods.
Whether you download Office 2010 or receive it on disc, you will need a license key to install it. In your donation email, you will find instructions for retrieving your license keys from Microsoft's Volume Licensing Service Center.
Installing Microsoft Office Products
Once you have received your product, install it by running the program and following the on-screen instructions. Here are some resources from Microsoft on how to install these products:
- Install Office 2010 from a Local Installation Source
- Run Setup from a Network Installation Point
- Pilot and Deploy Office 2010
Note: For downloaded products, you can use the same installation file to install the software on all the computers on which you plan to use the product. For example, you can copy the downloaded file onto a portable drive and copy it from there onto the other computers. In other words, you do not need to re-download the product on every computer on which you plan to install it.
Product Upgrades
Microsoft releases new versions of its Office applications on a regular basis. Since Office products acquired through TechSoup Canada come with Software Assurance, you have the right to download and install free upgrades. For more information, read the article Microsoft Software Assurance: What is it and How it Applies to your Donation.
Other Resources at TechSoup Canada
TechSoup Canada offers a lot more than just donated tech products! The following resources will help you plan and optimize your Office 2010 implementation:
- What Your Organization Should Know about Office 2010 describes new and improved features of Office 2010.
- Visit TechSoup.org (US) Software forum where users like you can ask questions about Office 2010 and other applications, or discuss the latest trends with experts and accidental techies alike.
Troubleshooting and Technical Support
For additional assistance using or troubleshooting Office 2010, Microsoft has several in-depth guides to prominent features and support issues.
