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A closer look: Why do digital products go out of stock?

This blog post was originally written by Ben Teoh, Content and Community Coordinator at Connecting Up. This post has been adapted and expanded for a Canadian audience by TechSoup Canada.

Every now and then, you may notice that a product on our website goes out of stock – and it can be confusing because most of the products we have are available digitally. Here’s a closer look at the reason why.

If you’ve ever been on the hunt for charity pricing or nonprofit discounts on technology, you may have gone to one of our product catalogue only to find that the item is temporarily out of stock.

Firstly, it’s important to note that each of our donor partners have different guidelines for offering their products to nonprofits. These guidelines generally cover:

  • what types of nonprofits they offer their products to (eligibility) and
  • how those products are accessed.

The most common reason that a product is ‘out of stock’ is because some partners only offer a limited allocation of licenses or products to be donated to nonprofits.

For example, the Cisco donations program may ‘close’ when the allocation is reached and reopen at the beginning of a new quarter. Likewise, the donated products from Adobe may become ‘out of stock’ when the allocation is reached.

In other cases such as our previously available Flip cameras, there were only a limited number of cameras to be donated. There may also be times when a product is being phased out and a new item coming in to replace it.

Stay up to date with what’s in stock

The next question then is, “How will I know when the products come back in stock?” The best way to stay up to date is to subscribe to Product Alert, TechSoup Canada's monthly email on upcoming promotions, new products in stock and products out of stock. 


Specific Product Alert notifications?

Would love to be able to subscribe to notifications for specific products (rather than a monthly email for all product alerts) when it becomes available !

Hi David, that is a great

Hi David, that is a great idea but is unfortunately beyond our technical capacity at this time. We do hope to institute something like this at some point in the future, though.

Ben Losman
Communications coordinator, TechSoup Canada