Monday to Wednesday, 10am - 4pm, ET
1.855.281.5499 (toll free)

How to Install Office 2019 for Windows

Office SoftwareProductivity

En français

Do you want to install the 2019 version of Microsoft desktop applications? Are you not completely sure how to use the Office Deployment tool? Are you feeling ambitious? Then this guide was prepared for you!

We have laid out precise steps for members who are not familiar with using Windows Command Prompt. We’ve even taken care of the coding for you! So anyone, whatever their level of tech proficiency, can follow the steps in this guide to download and install the software. 

Please Note: Software Assurance allows you to install the previous version of Microsoft Office instead of the most current one. If you do not wish to follow the steps in this guide and would prefer an easier installation, you can install the 2016 version of your Microsoft software by following our Office 2016 installation guide.

Use this guide to help you install 2019 Microsoft Desktop Apps for Windows, such as:

  • Access 2019
  • Office Standard 2019
  • Office Professional Plus 2019
  • Project Standard 2019
  • Project Professional 2019
  • Visio Standard 2019
  • Visio Professional 2019

Here are the things you need before you get started:

  1. an internet connection, 
  2. to be running Windows 10, 
  3. administrator account password for your PC (Ideally, you should be logged into an administrator account for your installation),
  4. licence activation key or your organization’s VLSC account credentials so that you can get your activation key.

        - If you have not yet created a VLSC account, please see our How to set up a VLSC account guide. For more help, see Step 5.


    1. Prepare your computer
    2. Download and install the Office Deployment Tool 
    3. Download your configuration file 
    4. Download and install your app through the Windows Command Prompt 
    5. Get your activation key from the VLSC 
    6. Activate your software 
    7. Pin your apps (optional)

Step 1: Prepare your computer

A) Uninstall any previous versions of the Microsoft Software you’re installing.

Note: The installation will not work if the Microsoft App is already installed, regardless of the version.

B) IMPORTANT! Check that your computer did not come pre-installed with Office 365.

Many new computers come pre-installed with Office 365. To check:

1. Click on the Start menu. Type “Apps and features” and select the match with the same name. (Note: You cannot get to the required page through the Control Panel).

2. Search the Apps & features list for “Microsoft Office”

3. If the results list "Microsoft Office Desktop Apps" or "Microsoft Office 365" click on the item, and then click “Uninstall”. Otherwise, you can proceed to Step 2.

The Apps and Features list in system settings; a red rectangle hovers over Microsoft Office Desktop Apps in the list.


Step 2: Download and install the Office Deployment Tool

A) Create a new folder on your Desktop. Name it “ODT”.

B) Download the Office deployment tool (ODT).

Visit the Microsoft Download Center and click on the Download button. 

C) Install the ODT.

Open the file to install it. You will be prompted to accept Microsoft’s Software Licence Terms.

Note: If you are not logged into an administrator account, you will be prompted for an administrator's password.

D) Store the extracted files in the right folder.

You will be prompted to select a folder to store the extracted files. Make sure your username is indicated in the dialogue box.

ODT dialogue box showing folders immediately available; among them the username Maryam is highlighted. At the bottom of the list, the ODT folder is highlighted for selecting.

Troubleshooting Icon Using a non-administrator account?

ODT dialogue box contains a user folder called Admin - this is not my username. Expand the section below for more instructions.

[ + ] If you don't see your username in the dialogue box, click to expand

Navigate to: 
This PC > OS (C:) > Users ,
then navigate to your user account. Under your account, go to 

Desktop ODT.

ODT dialogue box; the Folder called This PC is expanded. Within This PC, the folder called OS (C:) is expanded.

    [ - ] Close

Store extracted files from the Office Deployment Tool in the new “ODT” folder in your Desktop. This is the folder we created in Step 2 Part A.

If you opened your ODT folder on your desktop, it should look like the image below:

The ODT folder is opened to display the contents; it contains configuration-Office365-x64.xml, configuration-Office365-x86.xml, configuration-Office2019Enterprise.xml, and setup.exe.




Step 3: Download your configuration file

[ + ] Click to learn more about XML files

In this step, you will be downloading an Extensible Markup Language (XML) file that TechSoup Canada has prepared for you. XML files describe the transportation, structure, and storage of data. We will be using these XML files to download the installation files for our software via the Windows Command Prompt.

    [ ‒ ] Close

A) Select the right XML file for your software.  

The XML files are available below section B. Click on the name of the software you want to install to access the version and language you need.

Troubleshooting Icon Tip:  Are you unsure if your computer is 64 bit or 32 bit? You can go ahead and download the 32 bit version. If you are installing multiple Microsoft 2019 products, make sure you install the same version for all products.


B) Download the XML file.

When you click on a link under the product titles below, you will be taken to a file hosted in box. Download the file by clicking on Download near the top right corner of the Window. displays the contents of configuration.xml; a red circle hovers over the download button.

A dialogue box may appear after a few seconds. Save the file.

C) Move the XML file to the "ODT" Folder.

Move the XML file from your Downloads folder to your new “ODT” Folder in your Desktop. This is the folder we created in Step 2 Part A.

If you opened your ODT folder, it should like the image below:

The ODT folder is opened to display the contents; configuration.xml is highlighted to show it has been recently added.

IMPORTANT! Your file name must either be displaying as "configuration.xml" or "configuration". Variations in the file name will cause issues in Step 4C.

Step 4: Download and install your app through the 'Windows Command Prompt' application

[ + ] Click to learn more about Windows Command Prompt

In this step, you will be using command functions to tell the computer to download the installation files onto your system.

The Windows Command Prompt is an application that is native to your Windows Operating System. It is used to give your computer instructions to perform a task. In this case, we will be using Windows Command Prompt to do two things:

First, you will be telling the computer to download the installation files for your Microsoft 2019 Apps from the Office Content Delivery Network (CDN).

Second, you will install those files on your computer.

If that didn’t make too much sense, don’t worry. Simply follow the instructions below.

    [ ‒ ] Close

A) Open Windows Command Prompt.

Open Windows Command Prompt by clicking on the Start button and typing cmd Open the application.

The command prompt will show your version of Windows and copyright information in the first 2 lines.

The next line will show you your current working directory, it should say something like “C:\Users\username”. This is called your home directory. 

B) Change your current directory to the ODT folder on your desktop.

[ + ] Click to learn more about the cd command

In this step, we will use the command below to get into your new ODT folder on your Desktop, which should be located inside your home directory. The ‘cd’ command changes your current working directory. You can think of a directory as a folder in your computer.  

    [ ‒ ] Close

1. Copy the command below:

cd Desktop\ODT

2. Paste this command by right-clicking in the command prompt 
3. Hit Enter on your keyboard to execute the command.  This should change your current working directory to the ODT folder in your Desktop.

Troubleshooting Icon  Troubleshooting: 

“The system cannot find the path specified”

[ + ]Click for troubleshooting help

If you got an error message that says “The system cannot find the path specified”, then your default directory may not be where we expected. 

To navigate to the correct folder in the Command Prompt:

1. Navigate to the top of the directory tree by entering :  


2. Hit Enter .

3. Open up your ODT folder in your Desktop. Right-click on the address bar and click Copy address .   

The ODT folder; a list of options from a right click is displayed over the address bar and the mouse hovers over the option of 'Copy Address.'

4. Go back to your command prompt and type "cd"  and then hit space  - then right click to paste the new address. The current line should look like this example:

Code snippet: C:\[greater than symbol]cd C:\Users\Maryam\Desktop\ODT

5. If your file is saved in the administrator’s account, copy the command below, and change <username> for the name of the administrator’s account: 

cd Users\<username>\Desktop\ODT

6. Hit Enter to execute the command. This should change your current working directory to the ODT folder in your Desktop. You can now continue to part C) below.

    [ - ] Close

C) Download your Microsoft 2019 Apps.

Copy and paste the command below:

setup /download configuration.xml

Hit Enter .

Command prompt window. The last line reads C:\Users\Maryam\Desktop\ODT[greater than symbol]setup /download configuration.xml


This command can take around 10 minutes to finish running. It will seem as though nothing is happening, but files are being downloaded to your ODT folder. 

Troubleshooting Icon  Troubleshooting: 

“Couldn't install”

Pop up window displays Microsoft error message: Couldn't install. We're sorry, we had a problem installing your Office program(s). Is your internet connection working? Do you have enough free space on your main hard drive? Please try installing again after you've checked the above. Go online for additional help. Error Code: 30029-1007 (0)

[ + ]Click for troubleshooting help

If you got an error message that says “Couldn't install. We're sorry, we had a problem installing your Office program(s) [...] Error Code: 30029-1007 (0)”, then you might need to check the name of the file in your ODT folder. 

The ODT folder is opened to display the contents; it contains a file called configuration(1). This file is highlighted and an X is displayed next to it to indicate the filename is incorrect.

Rename the file so that the name is either "configuration" or "configuration.xml".

    [ - ] Close

If you opened your ODT folder, it should look like the image below:

The ODT folder is opened to display the contents; it contains a new Folder called Office.

You will know the command has finished running when the Command Prompt window looks like this:

The Command Prompt window when the download is complete. There is a new line after "configure configuration.xml" showing the current directory where no command has been entered. The current directory is: C:\Users\Maryam\Desktop\ODT


There is a new line starting with C:\Users\username where you did not enter a command. 

D) Install your Microsoft 2019 Apps.

Once the previous command has finished running you must copy and paste, the command below:

setup /configure configuration.xml 

Hit Enter.

You will be prompted to allow Microsoft to make changes to your device.

Once you agree, a display window will appear, showing the progress of your installation.

Dialogue box displays the progress of the installation of Microsoft Office 2019.


When the installation is complete, the display will disappear. You can then close the command prompt.

Step 5: Get your activation key from the VLSC

In this step, you will log onto the Microsoft Volume Licensing Service Center (VLSC) to retrieve your activation key.

A) Login to the VLSC.

 Go to the Volume Licensing Service Center and log in with the email listed on your TechSoup Account for Software Delivery. 

B) Retrieve your installation key.

1. Go to the Downloads and Keys tab. Find the Microsoft 2019 app you are installing in your list of products.

2. Click on the Key tab beside the product you want to install. Copy the MAK key in the bottom table. 

The image below shows the right and wrong keys. Your most recent key is the one with the biggest licence ID number. 

Troubleshooting Icon Note: Do not copy the key under the "Office online Server 64 Bit" heading called "Setup Key" at the top.

Volume Licensing Service Center website; under the Downloads and Keys tab; the correct key table which is titled 'Office Standard 2019,' and the incorrect keys table is titled ‘Office Online Server 64 bit.’


Step 6: Activate your software

A)Open an Office application.

Once you have copied the correct key, open one of your new Microsoft applications. We opened Microsoft Excel.

B)Enter the Activation Key.

1. Open a blank document. 

2. Go to File Account Change Product Key and paste your activation Key. Activate your software.

An open Excel file with the Account tab open; the page contains an 'Activation Required' box which contains a link to ‘Change Product Key’ which has been clicked; a dialog box is open in the foreground in which you will enter the activation key.

Step 7: Pin your apps (optional)

Microsoft 2019 apps won’t create shortcuts for your desktop.

To make them easy to access, click on your Start Menu, and go down your list of programs to locate the Microsoft Office Apps.

When you come across the ones you wish to pin, right click on the app, and then click Pin to Start.

The Start Menu is opened; Microsoft applications are listed in this menu as 'Recently added'. A drop down menu is opened over the PowerPoint app. The option to 'Pin to Start' is highlighted.


The programs to pin for Office Standard 2019 are:

  • Excel
  • OneNote 2016
  • Outlook
  • PowerPoint
  • Publisher
  • Word

The programs to pin for Office Pro Plus 2019 are:

  • Access
  • Excel
  • OneNote 2016
  • Outlook
  • PowerPoint
  • Publisher
  • Word

Need to install another Microsoft 2019 App?

To install another Microsoft 2019 Desktop App, delete the "configuration.xml" file from your ODT folder (and your Downloads folder if it's in both places) and redo the process starting from Step 3.

Need to install your software on another computer?

To install the software on another computer, copy the “ODT” folder onto a USB stick, save the folder on the Desktop of the other computer, and repeat the process from Step 4.


unable to input MAK key

I followed all instructions for downloading the Office 2019 onto my computer. Everything was fine until I was asked to change the product key. It will not allow me to paste the key numbers

Installing Office 2019 problem

Hi! Wondering if you could please help me. Step 4 C) I ran the command as indicated and actually let it run for several hours. However, the command does not give me the new line starting with C:\Users\username. It looks like it is still running. I checked the ODT folder and it does have the Office folder (with Data subfolder) in it. I am connected to the internet - don't see any issues there. Since I have the Office folder in the ODT folder, I tried to run another command prompt using the next Step 4 D) command but it comes with an error and won't run it Any suggestions on how to fix this? Thanks so much Pat

Did you navigate to the right folder first?

Hi Pat!
Before you can run Step 4 D) from a new command prompt, you need to navigate to the ODT folder again user the cd Desktop/ODT command described in Step 4 B).
Try doing Step 4 B) then Step 4 D) in the same command prompt window and see if that works. If you continue to experience difficulties, it may be best to send us a screenshot of your issue by email to customerservice[at]

Microsoft Office 2019 installation

I was installing Microsoft Office 2019 following the instructions provided. During the execution of step 4C (downloading the Microsoft App) I waited for over an hour for this process to download the app and it still wasn't complete. So I left the computer running overnight and went home. In the morning the computer was off. The OFFICE folder was find in the ODT folder so I proceeded to step 4D. I received the prompt to allow Microsoft to make changes. At this point the installation process froze and the installing OFFICE screen never disappeared. To make a long story shorter, I had to download the Microsoft APP into a new folder ODT2 since I could not delete any of the files in the ODT\Folder. It took over an hour to download the Microsoft APP which was 1.9 GB. After this successful APP download I tried performing Step 4D again with the same result. The installing OFFice screen appears but nothing is being installed. I tried running the uninstall utility but to no success. I believe that the first attempt failed because the computer shutdown before the download was completed. Any suggestions?

Sorry to hear you're having trouble

Hi Frank,
Thanks for reaching out.
The issue your describing seems to be specific to your device. Unfortunately, we won't be able to help you troubleshoot the issue, but you can always install the 2016 version of Microsoft Office since your order would have included softare assurance.
Instructions for installing Office 2016 are available at 


I could have never navigated that labyrinth without these instructions!!!

So glad these instructions

So glad these instructions helped!

Ajouter une Signature - impossible

Bonjour Myriam, À la suite de l'installation de 2019 sur un des postes, je n'arrive plus à incorporer la signature de la personne... Une solution à proposer ??? - je tente une seconde fois de désinstaller et réinstaller office... merci, Jocelyn Laplante

Microsoft vous propose des solutions

Bonjour Jocelyn,
Merci de votre question!
Il semble que ce problème est assez commun que Microsoft a créé un page sur le sujet. Veuillez consulter 
Notez que nous n'avons pas essayé cette solution, et que vous devez être prudent si vous voulez faire des modifications au registre. 

install office 2019

Thank you for the instructions very helpful. Can I delete the ODT folder when I am done?

Hello! Thanks for reaching

Thanks for reaching out! Once the installation is complete, you can absolutely delete the ODT folder!

Impossible de se connecter dans le VLSC

Bonjour, nous tentons d'allez chercher nos licences dans le VLSC mais aucun de nos courriels qui sont associé a techsoup ne semble fonctionné. Est-ce que vous pouvez nous aider? me recontacter au Je me nomme Guillaume Lavallée et je suis technicien informatique a l'Orientheque. Merci et bonne journée

Merci de votre question!

Bonjour Guillaume!
Pour de l'aide avec votre compte VLSC, veuillez consulter notre guide, Comment créer un compte CSLV: 
Pour des questions concernant votre compte TechSoup, veuillez contacter notre service à la clientèle au