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TechSoup Canada - July 20, 2016

Learn more about the Autodesk Cloud Donation Program, including information on eligibility, product licensing, download and installation, and more.

Donation Program Questions

Which Autodesk products are available through the donation program?

Check the Autodesk program page for a complete list of available products. Eligible organizations may receive up to two Autodesk products within a fiscal year (July 1 to June 30). Organizations may renew two subscriptions or request two additional donated licenses in each subsequent fiscal year.

The Architecture, Engineering & Construction Collection and the Product Design Collection include AutoCAD, but the Media & Entertainment Collection does not.

Can I obtain licenses for Autodesk products not offered through TechSoup Canada?

All products that Autodesk makes available for nonprofit organizations are listed on the Autodesk Donation Program page.

If you require additional licenses beyond the first two fulfilled through TechSoup Canada, or if Autodesk does not offer products through TechSoup Canada that you are interested in, you may request them by emailing technologyimpact@autodesk.com. Autodesk will review your submission and notify you by email whether they can accommodate your request.

At this time, Autodesk is only providing product subscriptions for donation. Autodesk no longer offers perpetual licenses. For more information on the change from perpetual licenses to subscription licenses, visit the Autodesk Perpetual License Changes FAQ.

What are the program eligibility requirements?

See the restrictions page.

Can I obtain donated licenses if I purchased an Autodesk product within the past three years?

No. If your organization purchased an Autodesk product directly from Autodesk within the past three years, you will need to request an exception from Autodesk before you can request one from TechSoup Canada. Follow the steps below to request an exception.

  1. Send email to technologyimpact@autodesk.com.
  2. In the email include
    1. Your organization name and contact information
    2. Which Autodesk product or products your organization purchased
    3. The total approximate cost of the product or products
    4. The approximate date of purchase
    5. The channel through which you purchased them (for example, Autodesk.com or a reseller)
  3. Once you receive an approval email from Autodesk, request the donated product through the TechSoup Canada website. See the program page for a list of all Autodesk products available through TechSoup Canada.

Note: Autodesk’s approval does not guarantee that your organization is fully eligible for the donation. You must still meet the program's eligibility requirements to qualify for TechSoup Canada's Autodesk products. See the Autodesk program restrictions for more information. 

Technical Questions

How do I know if my computer meets the basic hardware specifications?

You can compare your computer's hardware specifications against the system requirements for each product.

How do I download, install, and activate a product?

Register your Organization

You will need to register your organization with techsoupcanada.ca if you haven't already. Our main FAQ page has more information about the registration process.

Request Your Product

If your organization is eligible for an Autodesk product, request it from the Autodesk program page. After checkout, TechSoup Canada will send you a fulfillment email with instructions on how to download and install the software. Our main FAQ page has more information about placing orders.

What can I try if I’m having download issues?

Try another download method available on Autodesk Account.

Do I have to register for an Autodesk.com account and activate the product?

Yes. Your Autodesk ID is your link to your Autodesk product licenses and subscriber benefits. You will need it to register the PIN you received from TechSoup Canada, log in to Autodesk Account where you can access downloads and benefits, and submit support requests. Your software will also prompt you for this ID when you first run the product. If you do not have an Autodesk ID, you will be prompted to create one at each of these steps.

Why does the product ask me for a serial number?

After you register your PIN, you will receive an email from Autodesk. This email confirms that your subscription has started. Autodesk recommends that you begin using your product only after you receive this email. Once you have received it, you will only need your Autodesk ID and password to use the product on any computer. A serial number will not be necessary to use the product.

What should I do if I haven't received a confirmation email from Autodesk?

Check the email account that matches the Autodesk ID you used to register the PIN and that the email wasn't blocked by your spam filter. If you still have not received the email, send an email to technologyimpact@autodesk.com and include the PIN number you tried to register.

Where can I find technical support?

If you have download, installation, or activation issues, visit Autodesk Account

Autodesk also provides the following resources for users to learn to use their software.

·     Autodesk YouTube Channel — demonstration videos

·     Autodesk University — on-demand training classes to learn, connect, and explore

·     Autodesk Knowledge Network — support, learning, and community

·     Autodesk Sustainability Workshop — sustainable engineering and architecture support for educators and students

·     Autodesk Virtual Agent — a collection of frequently asked questions and helpful download links

The Autodesk Authorized Training Center (ATC®) provides fee-based support including courses and certification.