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How long does it take to receive my certificate?

You should receive an email with your eligibility information within 20 business days

It could take between 5 to 10 business days for TechSoup Canada to process your certificate. After that, you'll receive an email from TechSoup with instructions for obtaining your requested offers.

How do I receive my certificate?

Learn more on how to access your certificate on the Microsoft certificate page.

What is a Microsoft Certificate and why is one required to order from the Discount program?

This is a standard process Microsoft uses for products at 60-70% discount.

Does my certificate expire?

The Microsoft certificate is valid for a 1 year.

How do I renew my certificate?

You can renew your certificate by requesting one through the following process. Skip step 1 and go directly to step 2.

My organization can access Microsoft donated licences with TechSoup. Why am I not eligible to receive discounted licences?

The eligibility guidelines for the Microsoft discount program are different than the Microsoft donation program. Please review our the eligibility restrictions for more information.

What is the maximum order quantity?

Eligible organizations may request an unlimited number of discounted Microsoft products.

What is the minimum order quantity?

Each request placed for discounted products must include at least five licenses.

The five licenses can be for the same product or a combination of different products.

This requirement is waived for the following products:

  • BizTalk Server Standard (Discounted)
  • Dynamics 365 for Customer Service On-Premises Device CAL (Discounted)
  • Dynamics 365 for Customer Service On-Premises User CAL (Discounted)
  • Dynamics 365 for Sales On-Premises Device CAL (Discounted)
  • Dynamics 365 for Sales On-Premises User CAL (Discounted)
  • Dynamics 365 for Team Members On-Premises Device CAL (Discounted)
  • Dynamics 365 for Team Members On-Premises User CAL (Discounted)
  • SQL Server Standard Edition, Core-Based Licensing (Discounted)
  • SQL Server Enterprise Edition, Core-Based Licensing (Discounted)
  • System Center Datacenter (Discounted)
  • System Center Standard (Discounted)
  • Visual Studio Enterprise with MSDN (Discounted)
  • Visual Studio Professional with MSDN (Discounted)
  • Visual Studio Test Professional with MSDN (Discounted)
  • Windows Remote Desktop Services – External Connector License (Discounted)
  • Windows Server Datacenter (Discounted)
  • Windows Server External Connector License (Discounted)

How do I access my Software Assurance with Microsoft discounted licences?

Microsoft discounted licences do not include software assurance. However, software assurance can be purchased separately at a discount directly with Microsoft.