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Bytes of Learning Donations Program FAQs

General
Eligibility
Ordering
Processing
Support
License Renewals
Refunds & Returns
More about Bytes of Learning

For answers to general questions about the TechSoup Canada Program, including registration and placing an order, please see TechSoup Canada FAQs.

General

What is the Bytes of Learning Donation Program?

As part of Bytes of Learning’s commitment to the voluntary sector, Bytes of Learning will be expanding its donation program to better serve the nonprofit communities in Canada.

The Donations program is designed to meet the needs of small non-profits and to ensure they have access to Bytes of Learning technology they need to achieve their missions. By researching and working with small non-profits, there is an understanding of which products are most valuable to them and the appropriate number of licenses to make available.

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Eligibility

How can I find out if my organization is eligible?

Please see Bytes of Learning Program - Eligibility Criteria for further information.

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Ordering

How many products can I request?

During one fiscal year (1st July - 30th June) an organization may request a single donation. For information on placing an order, please see Placing an Order FAQs.

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organization email address stating the license key and instructions for you to download the setup file for your product.

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Support

What should I do if I require support?

Online technical support and FAQs are available at no charge at www.bytesoflearning.com but only for technical issues. Any issues to do with unlock codes or licenses must be directed to TechSoup Canada.

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License Renewals

What should I do if I need to renew my licenses?

Your renewal is not required. The licenses are yours to use in perpetuity.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

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More about Bytes of Learning

How do I learn more about Bytes of Learning?

Please visit the Bytes of Learning donor profile and their web site at http://www.bytesoflearning.com.

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