Monday to Thursday, 10am-4pm, EST
1.855.281.5499 (toll free)

How to Place an Order

To make an order through TechSoup Canada, you first need to have a registered and qualified account. Once you have a qualified account, you may login to your account to see which donor partners your organization is eligible for (by going to  My Account  > My Organization), and start placing requests.

Browsing the Catalogue

To look through the offers we have, hover your mouse over Browse Catalogue.

You may browse by Donor Partner e.g. (Adobe, Microsoft, etc.)

Or, you may browse by Category e.g. (Office & Business Software, Hardware, etc.)

You will see each product listed with its Administration Fees.

Validation Services refer to separately administered nonprofit programs, such as Google for Nonprofits, for whom we verify your organization’s nonprofit status. For some of these programs, we do this by providing a “Validation Token”. 


Placing Your Order

Step 1: Login to Your Account - If you have not already, login to your account.

Step 2: Find Product in the Catalogue 

You can find the product in our catalogue by clicking on “Browse Catalogue”

If a product shows that your organization is ineligible, you can find out about eligibility criteria here.

Step 3: Carefully Read Product Description

Read carefully over the product information page, such as the capabilities and system requirements. You may also find out more information about a product on the software provider’s page.

Don’t hesitate to reach out to us before you order if you have any questions as most products are non-refundable. 

Step 4: Add the Product to Your Cart 

Add the appropriate quantity to your cart. Then click on the top right icon which shows your shopping cart and review your shopping cart. You may remove any items in your shopping cart by checking the box and clicking “update”. 

If you are unable to continue with the items in your shopping cart, you may have surpassed your allotment. 

Step 5: Agree to Warrants

Before you place your order and make a payment, you will be asked to agree to any warrants associated with your product.

Step 6: Place Your Order and Make the Payment!

Login to PayPal or enter your credit card details. If you wish to pay by cheque, please contact customerservice@techsoupcanada.ca.


Receiving your Order

After you place your order, you will receive an email letting you know that payment for your order has been received. 

For most software orders, you will then receive fulfillment emails in 2-3 days, at the organizational email listed on My Account > My Organization with instructions on how to download and install your requested software. 

Hardware orders are delivered to the Registered Delivery Address of your organization.

If you are experiencing issues with installation, please reach out to customerservice @techsoupcanada.ca (screenshots are very useful to us in helping us diagnose the issue) or call us toll free at 1.855.281.5499 Monday to Thursday, 10am-4pm, EST.


For Cisco Orders

The Cisco donation program requires supplementary information from an organization; you will be contacted for this information via email once you have placed an order. Your order will not be processed until this information is returned.

All Cisco orders are subject to approval. Once you submit your separate Cisco order form, we will contact you by email.

Cisco equipment will be shipped to the address we have on file for your organization within 8 weeks of the date we receive your payment. Expect to receive a tracking number within 2 weeks of receiving payment that will let you track your shipment. Your SMARTnet support contract will be activated approximately 5 weeks after all the items in your donation have been received.