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How to Place an Order

: If your organization has been registered and TechSoup Canada has confirmed that your organization meets the required Eligibility Criteria for at least one of our donor partners, please see the donor guidelines before placing an order. You will be able to find out how many products you can order, minimum order quantities etc. Once you have viewed the guidelines, please log in to the online shop using your organization's username and password. If you have forgotten your password, click on the 'forgotten password' link on the right of the screen.

: Once you have logged on the online shop, you can Browse Products, where you can choose to search by Donor Partner or category of equipment. In each case, you will see a list of available equipment with associated Administration Fees. You can click on an item to see more information including system requirements.

Once you have decided that you would like to acquire a product, you add it to your cart. You can view the items in your cart at any time. Once you have finished selecting items, proceed to the checkout.

Cisco Orders: The Cisco donation program requires supplementary information from an organization; you will be contacted for this information via email once you have placed an order. Your order will not be processed until this information is returned.

All Cisco orders are subject to approval. In the event that your order cannot be accepted, you will receive immediate advice via email.


: At checkout, you will be provided with a summary of your order and confirmation of your delivery address. Please note that the total for your order does not include taxes; this will be added on the next page. Payment is processed securely via PayPal's payment processing system (no PayPal account is needed). We do not keep your credit card information on file. If you do not have a credit card, please contact us.


Please note: It is a requirement of the TechSoup Canada Donation Program that goods are delivered to the Registered Delivery Address of your organization. Once you have submitted your order, you will see an order confirmation page which you will be able to print out. You will also receive two emails:

  • Order Confirmation
  • Invoice

Delivery times: Donation requests are generally processed 2-3 business days after your payment has been received, either by credit card or cheque. Expect to receive one or more emails with information on how to obtain your donation.

Special exception for Cisco: your Cisco equipment will be shipped to the address we have on file for your organization within 8 weeks of the date we receive your payment. Expect to receive a tracking number within 2 weeks of receiving payment that will let you track your shipment. Your SMARTnet support contract will be activated approximately 5 weeks after your entire donation has been shipped to you.


Please see Frequently Asked Questions for further information.