Get Ready for Your Fiscal Year End: Ordering Tips
Is your organization’s end of fiscal year March 31st? To ensure that you can get your donations in time, our team has put together some useful tips to help you with the ordering process.
Why prepare? Products may go out of stock
Many nonprofits have fiscal years ending soon, so we typically experience a spike in product requests in March. To ensure your organization can obtain the tech products you need, we recommend placing orders early before digital products go out of stock.
1. Update your account information
If you need to make big changes to your account - like your email, shipping address or main contact person, email us so we can update it for you.
- Insider Tip: Email is the fastest way to reach us firstname.lastname@example.org
2. Retrieving your username and/or password
If you have forgotten your password, click on "Log in" on the top right hand side of the screen and select the "Forgot Your Password" link. Enter your username and click "Email new password". A one-time log in link will be sent to the email on your TechSoup Canada account and you will be able to create a new password.
If you don't remember your username, please email us. We do not allow online username retrieval for the security of you and your organization.
3. Be careful with orders: there are no refunds
Most donated products are non-refundable and non-exchangeable once payment is complete - even in the case of a wrong order. So please be very careful when placing an order. Make sure you have the right version, language and product before you make a payment.
4. Be Aware of Donor Program Restrictions and Guidelines
All of our donor programs have different restrictions to the eligibility of each organization as well as the number of licenses and frequency of ordering. Make sure you verify your organization and program qualification status (click on "My Account" after you log in) and find out how many licences you can request.
Insider Tip: To see what is left of your Microsoft Donation allotment, visit "My Microsoft Donation Centre," found under "My Account" after you log in.
March Extended Hours
We understand the urgency for placing these orders by March 31st. In addition to our regular phone hours, we are extending phone hours on Wednesday, March 28th, from 10am to 6pm EDT and Thursday, March 29th, from 10am to 6pm EDT.
Admin fee: $52
Retail value: $519
Office Professional Plus includes Access, which is not included in Office Standard. This donation provides one, perpetual license for installing the software on a single device. Request one license for each device on which you will install it
Admin Fee: $38
Retail value: $169
Office for Mac is a suite of Microsoft Office products for Mac computers. This donation provides one, perpetual license for installing the software on a single device. Request one license for each device on which you will install it.
Admin fee: $50/year for 1 user
Retail value : $504/year for 2 users
This donation provides a perpetual, one user license. Over a network, up to five users can work with the organization's data at the same time. Each user must have both a user license and a separate installation of the same edition and version of QuickBooks.
Admin fee: $13
Retail Value: $49
Bitdefender Internet Security is security software that protects computers from viruses, spam, and other online threats. This donation provides a subscription for use of the product on one computer for one year.
Admin fee: $76
Retail Value: $6,155 USD
Windows Server Datacenter is a server operating system that enables a computer to handle network roles such as print server, domain controller, web server, and file server. As a server operating system, it is also the platform for separately acquired server applications such as Exchange Server or SQL Server. The Datacenter edition is designed for organizations with large workloads and heavily virtualized server environments.
Admin fee: $184
Retail Value: $588
Veritas Backup Exec, previously known as Symantec Backup Exec, is backup and recovery software that runs on Windows Server. This donation provides one license for Veritas Backup Exec 16. One Backup Exec license allows the Backup Exec server to back up any number of devices. Only one license is required per organization.
Visit our Help & Support section for more details on order times, downloads, faq's and more!
If you need more assistance, you can email us at email@example.com. or reach us toll-free at 1-855-281-5499.