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1.855.281.5499 (sans frais)

How many products can I request?

Eligible organizations may request as many CNB products as they need. However, each request may include no more than 5 of any individual product. For requests with more than 5 of an individual CNB product, please make arrangements with TechSoup Canada (subject to inventory availability). This is so we can ensure there is enough inventory for everyone.

 

Can you ship to PO boxes?

No, we cannot ship to PO boxes. Please update your address prior to requesting CNB products.

 

Can I update my address after placing the order?

No. You cannot update your shipping address after ordering your CNB Computers product. Please update your address prior to placing an order

 

In what condition are the hardware products provided through this program?

The products provided by CNB computers may have cosmetic defects that do not affect its operability.
Typical cosmetic defects on refurbished hardware may include wear on keyboards and hand-rest areas, minor screen blemishes, and scratches and nicks on the outer case.

 

How soon will we receive the products?

First, we will receive and approve your request (3-5 business days), then CNB will process your request (8-10 business days) and ship your product via UPS ground service (or Canpar) (5-10 business days). CNB will send your shipment tracking number via email.

 

We recommend that you inspect your product immediately when your equipment arrives. Please keep all packaging until you have confirmed that everything works properly. The warranty period begins when TechSoup Canada processes the order and communicates to CNB to fulfill it. This is the date you received a fulfillment email from TechSoup Canada.

 

About the Warranty

 

Are my products covered under warranty?

CNB offers a warranty on all products, which cover major defects in the device and its components and includes technical support. Any Technical, Functional issues will be fixed or the unit will be replaced for free. Physical Damage voids warranty.

 

How long does the warranty last?

The CNB warranty covers all products differently:

  • Apple Products (Laptops, iMacs, iPad), Tablets (of any brand) 90 days warranty
  • Laptop Batteries have 90 days warranty
  • All others Laptops, desktops and hardware come with a one-year warranty

 

How do I use my warranty?

 

To request Service, Exchange, Return and Refunds, please contact CNB Computers at:

  • Phone: 1(888)714-1545 ext. 138 or 114
  • Email: rma@cnbcomputers.com
  • Online: Through CNB online portal: www.cnbcom.com/#support


Customer will receive an RMA number to track the whole process.

 

We recommend that you inspect your product immediately when your equipment arrives. Please keep all packaging until you have confirmed that everything works properly. The warranty period begins when TechSoup Canada processes the order and communicates to CNB to fulfill it. This is the date you received a fulfillment email from TechSoup Canada.

 

Return for DOA (Dead On Arrival), Damaged Shipment, Defective Product:

During the first 5 Days following the Delivery, the Return Shipping cost will be covered by CNB Computers. However, any Shipping Damage MUST BE reported within 5 days of Delivery to get refund or exchange. After that, the physical damage would be considered a voided warranty.

 

The warranty does not protect products with problems that occur as a result of installing additional software or uninstalling existing software. It is void if a third party evaluates or troubleshoots the product.

 

How do I receive support from CNB?

 

For all warranty or support questions please email RMA@cnbcomputers.com or call 1(888) 714-1545

Email: rma@cnbcomputers.com
Or Through the online portal: www.cnbcom.com/#support